At present, E-commerce transaction is increasing number of distance(or even cross-border) interactions and thus disputes between parties located far from each other. E-commerce transactions in business to consumer are often very small value. Therefor, for such claims, cost-effective online dispute resolution schemes are the only viable means of redress. A large number of online dispute resolution schemes are concerned with the resolution of consumer disputes arising from e-commerce transactions conducted on the Internet. The purpose of this paper is to provide some suggestion that e-commerce disputes involving a consumer are solved more effectively. The following points must be considered. First, independence and impartiality of the online dispute resolution must be assured. Second, ease of access, low cost and quick resolution of disputes are essential for allowing consumers to use online dispute resolution effectively. Third, problems of cultural and linguistic difference should be solved. Finally, standards for consumer online dispute resolution schemes should be necessary to develop.
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