전문가 시스템의 영향, 사용자 만족도 및 교육에 대한 고찰

SURVEY OF EXPERT SYSTEM IMPACTS, USERS' SATISFACTION AND TRAINING IN ORGANIZATIONS

In spite of the importance that MIS researchers place in Expert Systems, there is no agreement as to whether Schools of Business should include this topic in their curriculum. To answer this question, this study presents a survey of the use and impacts of Expert Systems in Organizations. The study also assesses the impact of training on users ' perceptions and use of Expert Systems. The survey indicates that Expert Systems are being used in several areas of industry and that Business schools would serve their student body better by exposing thenm to these tools. The study also reviews the alternatizes used by IBM MoIS Grant Schools for incorporating Expert Systems in their curriculum. A discussion of the cases where each alternative would be more appropriate is included.