대학병원 간호사의 감정노동과 직무 스트레스가 이직의도에 미치는 영향

Effects of Emotional Labor and Job Stress on Turnover Intention of Nurses in University Hospitals

Purpose: The purpose of this study was to identify the influence of emotional labor, job stress on turnover intention among nurses. Methods: The subjects were 628 nurses who worked at university hospitals in H-gun and in K Metropolitan City. Structured self-report questionnaires were used for data collection. Data were analyzed with descriptive statistics, independent t-test, one-way ANOVA, pearson’s correlation coefficient, and stepwise multiple regression. Results: The significant variables influencing their turnover intention were age, sex, department, position, emotional labor and job stress. The characteristics to reduce their turnover intention were the age of 35 older, the outpatient department or delivery room, and the position of a charge or head nurse. The characteristics to increase their turnover intention were female, high emotional labor value, and a lot of job stress. These variables’ combined explanatory power was 46.4% (F=66.27, p<.001). Conclusion: The turnover intention of nurses at the university hospitals increased when their emotional labor and job stress were high, when they worked in the department with many emergency patients, and when they had a low position.