말기 암환자의 호스피스 자원봉사자 서비스에 대한 요구도와 만족도 조사

The Needs and Satisfaction of Terminal Cancer Patient on Serviced Volunteer s Hospice

This descriptive study is aimed at identifying terminally ill cancer patients level of needs and satisfaction with hospice volunteers care and enhancing the quality of hospice volunteers service and then providing basic data in an effort to increase the level of patient satisfaction with hospice service. Data for this study were collected from March 8, 2002 through August 31, 2002. The subjects consist of 82 terminally ill cancer patients who were given care from hospice volunteers at nine hospice facilities. Data were analyzed by descriptive analysis, t-test, ANOVA, Pearson s correlation using the SAS program. The results were as follows: 1. Terminally ill cancer patients level of needs hospice volunteers service: minimum score (35 points), maximum score (261 points), mean score (182 points). Subdivision scores were, in descending order, mental support (3.12 points), spiritual support (3.11 points), physical support (2.50 points), and social support (1.80 points). 2. Terminally ill cancer patients level of satisfaction with hospice volunteers service: minimum score (11 points), maximum score (256 points), mean score (174 points). Subdivision scores were, in descending order, mental support (2.97 points), spiritual support (2.92 points), physical support (2.53 points), and social support (1.50 points). 3. There was a positive correlation between terminally ill cancer patients level of needs for hospice volunteers service and their level of satisfaction with hospice service. 4. In view of the demographics of terminally ill cancer patients, there were significant differences among the patients level of needs for hospice service in terms of religion and education level and among the patients level of satisfaction with hospice service in terms of religion. In view of the disease-related characteristics of terminally ill cancer patients, there were significant differences in the patients level of needs and their level of satisfaction in terms of the period of struggle against disease. The study found that the higher terminally ill cancer patients level of needs for hospice service, the higher the patients level of satisfaction with hospice service. Therefore, research on standardized instrument to measure the level of needs should be done. Hospice volunteers should be educated to understand human beings from a holistic standpoint. In particular, hospice volunteers should be given the opportunity to provide hospice service while understanding patients experience and educated to care for the sake of patients.