대인서비스 종사자의 심리사회적 작업조건과 심리적 건강수준에 관한 성별 비교

Gender Differences in Psychosocial Working Conditions and Psychological Well-being among Korean Interactive Service Workers

Purpose: The purpose of this study was to investigate the relationships between psychosocial working conditions and psychological well-being depending on the gender among Korean interactive service workers. Methods: This study was a secondary analysis of the data extracted from the 2011 Korean Working Conditions Survey. For the present analysis, 15,669 workers who interact with others at work were selected. Based on the existing literature, a set of variables was chosen from the KWCS. Psychological well-being was measured using the WHO-5 well- being index. Results: The prevalence of poor psychological well-being was significantly higher among men (43.1%) than women (39.6%). Women were more likely to be exposed to demands for hiding emotions, bullying, and discrimination, whereas men were more likely to be exposed to psychological job demands, cognitive demands, demands for responsibility, role conflict and long working hours. Most factors were associated with poor well-being among women and men except demands for hiding emotions, skill discretion and development, physical violence, and sexual harassment. Conclusion: Based on these results, some practical suggestions are offered to help interactive service workers adjust to their duties.