서비스업 여성 근로자의 근무조건에 따른 직무 스트레스

Occupational Stress of Women Workers in Service Industries depending on Their Working Conditions

Purpose: The purpose of this study is to discover the influence of the working conditions on women workers occupational stress. Methods: Descriptive method is used to identify women’s stress depending on their general working features and conditions by conducting a survey of them in women-dominated service industries. SPSS 18.0 program is used for data analysis and descriptive statistics is presented with standard deviation, frequency and percentage. x2-test is used as an analysis tool. To figure out factors that influence their stress, logistic regression analysis is used for general features and working conditions as independent variables, and occupational stress as a dependent variable. Results: As a result, among the independent variables, employment status, weekly working hours, career, shiftwork, and work-family-balance are meaningful factors that influence their stress. Temporary workers’ stress is 3.65 times higher (p<.001), and workers working over 48 hours a week have 1.97 times higher stress (p<.003). Workers with over 5 years’ career are under 1.73 times higher stress (p<.046) and shift workers are under 3.51 times higher stress (p<.001). Work family balance results in 1.93 times higher stress (p<.009). Conclusion: It is necessary to seek how to prevent and manage women workers stress considering features.