버스 운전직 근로자들의 감정노동이 직무 스트레스에 미치는 영향

The Effect of Emotional Labor for Job Stress in Bus Drivers

Purpose: This study was conducted to identify the association between emotional labor and job stress in bus drivers, as well as to propose management strateㅃgies for job stress. Methods: The study was conducted in February 2013 and involved 182 bus drivers working in the Gyeonggi area. Results: emotional labor was 9.5±2.34 on average, and job stress was higher than the median of the same indicator among Korea’s workers in the areas of physical environment, job autonomy, and relationship conflicts. Factors that affected job stress was lower if the subjects’ Higher values for emotional labor indicated a higher level of job stress. Conclusion: To reduce among drivers, the following measures are necessary: increase the comfort of the driver’s seat within the vehicle, provide adequate rest between bus headways, provide comfortable in-house rest facilities, and establish physical training spaces to reduce musculoskeletal disorders as well as programs for reducing back pain. In addition, relationship conflicts may be relieved by increasing job autonomy as much as possible, by granting autonomous control of working hours and bus headways, as well as by banning long work hours. Moreover, various club activities, exercise programs, and counseling programs that workers can be involved in together may be beneficial. This study is significant in that it identified the relationship of the bus drivers’ emotional labor and job stress, which has previously been ignored as a research topic. Through its results, this study provides baseline data for the preparation of management strategies that can address the job stress of bus drivers.