간호관리자의 촉진적 의사소통과 간호사의 자아존중감과의 관계

Relationship between Nurse Managers Facilitative Communication and Nurses Self-esteem

Purpose: The purpose of this study was to investigate the relationship between nurse managers facilitative communication as perceived by nurses and nurses self-esteem. Methods: The subjects were 256 staff nurses at B hospital of C University in Kyeonggi-do. The data were collected between December 1, 2009 and January 12, 2010. The collected data were analyzed using the SAS program through t-test, ANOVA, Scheffe&#769; test, Pearson s correlation coefficients. Results: Nurses self-esteem was higher when nurse managers perceived them as facilitative communicators in empathic understanding and genuineness subgroup of facilitative communication (p<.05). There was a positive correlation between nurse managers facilitative communication and nurses’ self-esteem(r=.15, p=.015). Also there was a positive correlation among the nurse managers facilitative communication subgroups, empathic understanding; genuineness; concreteness(r=0.18, p=.004; r=0.18, p=.003; r=0.19, p=.002) and nurses self-esteem. Conclusion: Nurse managers are in need of facilitative communication. Therefore, job education and training for improving nurse managers communication skills particularly related to empathic understanding, genuineness and concreteness are required.