일개 상급종합병원 간호사의 직무만족, 직무스트레스 및 고객지향성에 관한 연구

A Study of Occupational Satisfaction, Stress and Customer Orientation of Upper-scale General Hospital Nurses

Purpose: To examine the relations among occupational satisfaction, stress, and customer orientation of upper-scale general hospital nurses. Method: We studied with structured questionnaires with total 66 questions for 218 nurses working at university hospitals in Gangwon-do from February 2 to 22, 2010. Result: Occupational satisfaction and customer- oriented character increased when nurses ages and career experiences were higher, married, working in daytime without shift and in higher positions. Occupational stress increased when nurses were younger, not married, with three shifts, and when they were general nurses. However, there was no statistical difference. Customer-oriented character had positive correlation with occupational satisfaction and stress while occupational satisfaction had negative correlation(r=-0.358) with occupational stress. Conclusion: As occupational stress and satisfaction of nurses in university hospitals showed significant relations with customer- oriented character, t is necessary to reduce occupational stress of nurses, and strengthen occupational satisfaction of them.