의료급여관리사의 업무경험

On-the-Job Experiences of Medical Aid Managers

The purpose of this phenomenological study was to understand the job experiences of the medical aid client managers Method: The data were collected through an in-depth interview from twelve medical aid client managers. It was analyzed using the phenomenological method proposed by Colaizzi (1978). Their feedback was categorized into five items such as settlement in the unknown place, exhaustion from work, difficulties in dealing with people, achievement of professionalism and accomplishment, and vision on the new aspect. Conclusion: Medical aid client managers played diverse roles and they had a role conflict due to unstable position amid feeling proud with new vision on their roles. The results of this study suggested that systematic development of job training programs and description on the duty are needed. Moreover, appropriate legal basis for the duty of medical aid client managers is to be established. Finally, based on this research, more acknowledgement from the Korean nursing society is needed for the new emerging professional job.