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KCI등재 학술저널

판매직 취업기혼여성의 직무스트레스 측정 도구 개발을 위한 질적 연구

Qualitative Study for Development of Job Stress Quesiton for Married Working Women

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One of the major health problems of working women is job stress according to many studies. However, existing job stress questionnaires are suitable for men and men s job environments only, and do not reflect emotional labor for sales people. The aim of this research is to find women s job stress factors. The subjects of this investigation are married working women in sales since they experience emotional labor in addition to physical and psychological labor and the work-family conflict is very important job stressor for them. The job stressor of married sales women was analyzed through qualitative research. After I had in-depth interviews with 20 married sales women, I identified 49 new concepts, 3 main categories and 17 sub categories. The results are like the following. 1. 3 main categories are job factor, aggravate factor, and compensate factor. 2. Job factor has 5 sub-categories including increasing of selling , emotional labor and physical burden . 3. Aggrabate factor has 6 sub-categories including work/family conflict , relationship with higher office and relationship with a fellow worker 4. Compensate factor has 6 sub-categories including opportunity of employment , discrimination , and prestige Consequently this study newly found some major job stressors for married working women in sales department.

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