판매직 취업기혼여성의 직무스트레스 측정 도구 개발을 위한 질적 연구

Qualitative Study for Development of Job Stress Quesiton for Married Working Women

One of the major health problems of working women is job stress according to many studies. However, existing job stress questionnaires are suitable for men and men s job environments only, and do not reflect emotional labor for sales people. The aim of this research is to find women s job stress factors. The subjects of this investigation are married working women in sales since they experience emotional labor in addition to physical and psychological labor and the work-family conflict is very important job stressor for them. The job stressor of married sales women was analyzed through qualitative research. After I had in-depth interviews with 20 married sales women, I identified 49 new concepts, 3 main categories and 17 sub categories. The results are like the following. 1. 3 main categories are job factor, aggravate factor, and compensate factor. 2. Job factor has 5 sub-categories including increasing of selling , emotional labor and physical burden . 3. Aggrabate factor has 6 sub-categories including work/family conflict , relationship with higher office and relationship with a fellow worker 4. Compensate factor has 6 sub-categories including opportunity of employment , discrimination , and prestige Consequently this study newly found some major job stressors for married working women in sales department.