청각장애인의 직업적응 과정에 나타난 의사소통 경험연구

A Study of Communication Experience in the Job Adaptation Process of People with Hearing Impairment

본 연구는 청각장애인의 직업적응 과정에서 나타난 의사소통 경험을 탐색하는데 연구의 목적이 있다. 이러한 연구목적을 달성하기 위해 청각장애인의 의사소통 방식을 세 영역으로 음성언어사용자, 한국수어사용자, 이중언어(수어+음성)사용자로 구분하여 청각장애인이 직장생활을 영위하고 적응하는데 필요한 요소들을 의사소통 방식에 따라 확인하고자 하였다. 각 영역별 연구참여자들의 의사소통 방식이 청각장애인의 직장 내 소통, 취업과 직업적응, 직업유지에 어떠한 영향을 미쳤는지 살펴보고 그 과정에서 나타나는 현상들, 어려움과 적응과정, 그리고 직장생활에 미친 영향들을 탐색하는 질적연구 방법으로 연구를 진행하였다. 결론적으로 청각장애인의 의사소통방식별 직업적응 과정에 나타난 주요 요소는 첫째, 직장 내 회의, 강연, 교육을 진행할 때는 문자통역이 필요하며 중요전달사항은 글로써 전달하여야 하고 의사소통 방식에 따른 소통 배려가 필요하였다. 둘째, 청각장애인을 위한 취업준비 및 취업 지원 방안과 맞춤형 직업훈련, 직종개발이 필요하고 적절한 근무환경구성, 장애인식개선 교육이 필요하였다. 셋째, 청각장애인에 대한 이해와 동료의 배려, 소통하는 직장문화 형성, 청각장애인에게 맞는 직무와 환경이 필요하고 청각장애인 스스로 겸손하게 배우고 동료들과 원만한 관계유지를 위해 노력할 필요성이 있는 것으로 나타났다.

The purpose of this study was to explore the communication experience to be shown in job adaptation of people with hearing impairment. In order to accomplish this research purpose, this study divided communication method of people with hearing impairment into three areas, those are phonetic language user, Korea sign language user, dual language user. It was to identify the required factors for people with hearing impairment to adapt and maintain work life of people with hearing impairment according to the communication method. It searched how the communication method of research participants in each area affected the communication, employment, job adaptation and maintenance in the workplace of people with hearing impairment. This study consisted by qualitative research methods. This study explored the phenomena that appear in the process of difficulties, adaptations and maintenance of work life. In conclusion, the major elements of the process of job adaptation according to people with hearing impairment communication method are as follows. First, Text message translation need when conduct meetings, lectures, and education in the workplace. Important details should be communicated by text. And they need consideration for communication according to their communication method. Second, They need the way for efficient of employment preparation and employment support, to implement customized vocational training and job development for people with hearing impairment. Also, it is necessary to construct proper working environment and to improve disability awareness. Third, They need to understand people with hearing impairment, to give consideration of colleagues, to form of workplace culture for communicate, and they construct of suitable role and environment along to their characteristics. Also, people with hearing impairment need to learn humbly and try for a good relationship with colleagues.