요양보호사의 직무 스트레스, 직무환경특성이 이직 의도에 미치는 영향에 관한 연구

A Study on the Influence of job Stress and Job Environment Characteristics on Turnover Intention

본 연구는 장기요양시설에 근무하는 요양보호사의 직무 스트레스와 직무환경특성이 요양보호사의 이직 의도에 미치는 영향을 규명하기 위하여, 서울특별시 양천구 등 5개 구에 소재하는 노인요양시설 및 재가시설에 근무하는 요양보호사 200명을 SPSS V. 25.0으로 분석한 결과는 다음과 같다. 첫째, 노인요양시설 요양보호사의 개인적 특성에 따른 직무 스트레스의 차이는 소득에서 유의한 차이가 나타났다. 반면에 성별, 학력, 연령, 종교, 결혼에서는 유의한 차이가 나타나지 않았다. 둘째, 직무환경은 직무 스트레스를 받으면, 근무경력이 많을수록 이직 의도가 높은 것으로 나타났다. 셋째, 직무 스트레스에서 대인관계, 역할부담, 조직체계의 순으로 이직 의도에 정적인 영향을 미치는 것으로 나타났다.

The purpose of this study is to identify the effects of job stress and work environment characteristics of caregivers working in the long-term care facilities on their turnover intentions.The survey was conducted of 230 caregivers working at elderly care facilities and home care facilities in Yangcheon-gu, Gangseo-gu, Yeongdeungpo-gu, Eunpyeong-gu, Seodaemun-gu from May 10, 2020 to June 10, 2020 to collect data for the research. Excluding the 30 respondents who marked the same number for the entire survey or responded unfaithfully, the result of the analysis of the 200 caregivers who responded to the survey faithfully with SPSS v 25.0 are as follows.First, there was a significant difference in job stress level depending on the individual characteristics based on the caregiver’s income. On the other hand, there were no significant differences in job stress level based on the gender, academic background, age, religion, or marriage status. The amount of job stress level depending on the work environment characteristics showed significant differences based on the work experience, working hours, and motivation, but not based on the job positions. Second, the turnover intentions based on individual characteristics resulted from significant differences in income level. On the other hand, there were no significant differences in turnover intentions based on the gender, age, academic background, religion, or marriage status. The turnover intentions according to the characteristics of the work environment showed significant differences in work experience, working hours, and motivation. However, there were no significant differences in turnover intentions based on the job positions.