기업 교육훈련 이해관계자 집단의 교육훈련 평가요구도 조사

An Investigation of Training Evaluation Needs in Corporate Stakeholder Groups

The purpose of this study was to investigate training evaluation needs in corporate stakeholder groups, such as training professionals and line managers, who work at the nuclear power plants in North America. The conceptual framework identified three purposes of evaluation of training: judgment, improvement, and learning. In addition, the study proposed a distinctive set of evaluation information respective of each purpose of training evaluation. The study sought to identify the current state of the evaluation purposes that stakeholders have in mind and the evaluation information that stakeholders receive and the desired state of the evaluation purposes that stakeholders intend to have in the future and the information from the evaluation of training among stakeholders. Concurrently, the study has calculated the level of training evaluation needs, resulting from the gap between the current state and the desired state of training evaluation purposes and information. The study showed that stakeholders have the similar pattern of needs about three purposes and information of training evaluation. In particular, both of stakeholder groups have needed the evaluation for judging the worth and value of training program most, and the evaluation for improving the process of training implementation, the evaluation for learning from the process and the results of training itself and training evaluation in turn. From the results of calculating the level of training evaluation needs and identifying the priority of training evaluation needs, several information, such as the information of whether the organizational performance problem has been solved, whether the health and safety regulations were considered when designing training program, whether the trainee outcomes information aligned with the organizational strategy and mission was acquired from the evaluation of training, etc., were found out to be needed very much. Finally, this study has made some suggestions for effectively designing and implementing training and training evaluation.