The Comparative Study on the Satisfaction of the Physical Therapy facilities in the front Military hospitals and Devision

Objective: This study is about the physical therapy facilities and environmental and service satisfaction of patients visiting in thefront military hospitals and divisions. Design: Survey studyMethods: Prior to this survey, 28 users of the front division and military hospital were surveyed in advance to verify the surveythrough reliability analysis. For this survey, 1,300 questionnaires were distributed to seven frontline divisions and three militaryhospitals, of which 578 military hospitals and 479 divisions were collected. Among them, 1,042 pieces of data were used for theanalysis, excluding 15 questionnaires that exceeded the research period of the division. Analysis methods used Cronbach-αandmultiple regression for mean comparison analysis, factor analysis for validation, and reliability verification to verify differencesbetween groups. Results: As a result of the satisfaction analysis, the division s stage satisfaction was higher than that of military hospitals, and as a result of analyzing the satisfaction items by sector, accessibility, re-visit doctors, and professionalism accounted for a large portionin the field of physical therapy services. As a result of a regression analysis, the factors that affect the satisfaction of physicaltherapy had the greatest impact on facility and environmental satisfaction, and expertise in physical therapy services. Conclusions: In the future, it will be necessary to improve the comfort of the physical therapy room and the expertise of physicaltherapy in order to improve the satisfaction level of physical therapy at military medical facilities.