전북지역 청년사회서비스 참여 경험과 요구에 대한 의미연결망 분석

A Semantic Network Analysis on the Experiences and the Needs of Youth Social Service Participation in the Jeollabuk-do Province

이 연구는 전북지역 청년사회서비스 참여자의 경험과 요구를 분석하기 위해 수행되었다. 이를 위해 전북청년사회서비스사업단 참여자 128명의 온라인 응답결과에 대하여 의미연결망 분석을 실시하였다. 연구결과 첫째, 청년사회서비스 참여 계기로 가장 자주 등장한 단어는 ‘운동’이었고, 응답자들은 ‘무료체험’, ‘취업스트레스 상담’, ‘심신건강 관리’를 위해서 이 프로그램에 참여한 것으로 나타났다. 둘째, 청년사회서비스에 대한 긍정적인 경험으로는 ‘선생님’, ‘운동’, ‘상담’, ‘일대일’ 등의 단어가 나타났고, 주로 등장한 토픽은 ‘맞춤형 무료서비스’, ‘심신돌봄’, ‘함께하며 얻은 자존감’이었다. 셋째, 청년사회서비스의 주된 문제점은 ‘횟수’의 부족이었으며, 이로 인한 ‘참여기회 제공 부족’, ‘다양한 선택지 부족’, ‘시설과 인력 부족’의 문제가 나타났다. 넷째, 응답자들이 지적한 가장 핵심적인 서비스 개선방안은 ‘홍보확대’ 였으며, 이 외에 ‘프로그램 다양화’, ‘교육일수 확대’, ‘서비스의 질적 향상’ 등이 있었다. 다섯째, 응답자들이 요구하는 새로운 청년사회서비스에 대해서는 ‘운동’, ‘상담’, ‘교육’, ‘체험’, ‘진로’, ‘취미’, ‘힐링’ 등의 단어가 나타났고, 주요 토픽은 ‘진로취업지원 서비스’, ‘다양한 체험서비스’, ‘운동·상담서비스 유지’로 나누어졌다. 이러한 결과를 바탕으로 청년사회서비스의 개선을 위한 제도적·실무적 방안을 논의하였다.

The purpose of this study was to analyze the participants’ experiences and needs of the Youth Social Service in the Jeollabuk-do Province. For this purpose, a semantic network analysis was conducted on the online response results of 128 participants in the Jeonbuk Youth Social Service Project. The results were as follows. First, the key word that appeared most frequently as an opportunity to participate in youth social services was ‘exercise’. Respondents participated in this program for ‘free experience’, ‘employment stress counseling’, and ‘mental and physical health management’. Second, key words such as ‘teacher’, ‘exercise’, ‘consultation’, and ‘one-on-one’ appeared as positive experiences with youth social services. The ‘customized free service’, ‘mind and body care’, and ‘self-esteem gained together’ were appeared as a core topic. Third, the main problem of youth social services was ‘lack of number of programs can be participated’. As a result, ‘lack of opportunities to participate’, ‘lack of various options’, and ‘lack of facilities and manpower’ were pointed out as problems. Fourth, as the most important way to improve youth social services, ‘expansion of publicity’ was mentioned. ‘Diversification of programs’, ‘expansion of the number of education days’, and ‘improvement of service quality’ were suggested. Fifth, key words such as ‘exercise’, ‘counseling’, ‘education’, ‘experience’, ‘career’, ‘hobby’, and ‘healing’ appeared for new youth social services wanted and requested by respondents. The main topics were divided into ‘career employment support service’, ‘various experience services’, and ‘maintenance of exercise and counseling services’. Finally institutional and practical measures for improving youth social services were discussed based on these results.