초등학교 교사와 실무원의 갈등에 관한 질적 연구: D광역시교육청을 중심으로

A Qualitative Research of the Conflict between Elementary School Teachers and Teacher Assistants

이 연구의 목적은 교사와 실무원이 직접 경험한 갈등의 유형을 파악하고 원인을 분석하여 갈등관계를 개선할 방안을 도출하는 데 있다. 이를 위해 2014년 3월부터 5월까지 D광역시교육청 산하 초등학교에 근무 중인 교사와 실무원을 대상으로 면담을 실시하고 결과를 도출하였다. 주요한 연구결과는 다음과 같다. 첫째, 교사와 실무원의 갈등은 다양한 유형이 존재한다. 직접적 갈등은 업무 수행 측면과 업무 외적 측면, 간접적 갈등은 인사관리, 학교문화로 구분된다. 둘째, 갈등의 원인은 각 유형에 따라 차이가 있었다. 대표적으로 비협조적인 근무 태도, 전문성 부족, 불명확한 업무 구분, 부적절한 언행 등이 있었다. 셋째, 교사와 실무원의 갈등을 해소하기 위해서는 단위학교와 교육청의 공동 노력이 필요하다. 교사와 실무원의 부단한 노력과 단위학교 및 시·도교육청 차원의 지원이 조화를 이뤄야 한다.

Teacher assistants in public schools have become valuable members of the educational support staff for teachers. As the number of teacher assistants has steadily increased over the last two years, the need to solve the conflicts between teachers and teacher assistants has become imperative. However, studies about the status quo are quite limited. In this context, this study attempts to make an in-depth investigation into the conflict phenomenon and casual factors between teachers and teacher assistants in public elementary schools. This qualitative research is conducted with current elementary school teachers and teacher assistants located within D metropolitan city area from March, 2014 to May, 2014. The data were collected through the in-depth interview and analyzed by content analysis. The findings of this study can be summarized as follows: First, there are two types of conflicts. One is work related conflict and the other is non-work related conflicts such as personnel management, and school cultures. Second, the causes of conflicts differ based on types of conflicts: Service attitude, lack of professionalism, workload, improper language, and negative manner. Third, cooperated efforts from school-based and office of education must be made to settle down the conflicts. It is an urgent issue to change the conflicts into positive functions so that the system can reach its original purpose. Therefore, efforts of teachers and staffs must be harmoniously made along with the efforts of school and office of education.