조직 구성원 및 부모와의 갈등 지각이 영유아 교사의 조용한 사직에 미치는 영향: 표면적 정서 노동의 매개효과

The Impact of Early Childhood Teachers’ Conflict Perception with Organizational Members and Parents on Quiet Quitting: The Mediating Effect of Surface Acting in Emotional Labor

Objective: The study aims to investigate the influence of early childhood teachers' conflict perceptions with organizational members and parents on their quiet quitting, as well as the mediating effect of surface acting in emotional labor. Methods: Teachers’ conflict perceptions, surface acting in emotional labor, and quiet quitting were surveyed among 461 teachers working at child care centers. After conducting regression analysis, the statistical significance of the parameters was verified. Results: The results of this study are summarized as follows. First, early childhood teachers’ conflict perceptions with organizational members and parents, as well as their surface acting in emotional labor, statistically influenced their quiet quitting. Second, surface acting in emotional labor demonstrated a mediating effect on the relationship between teachers’ conflict perceptions with organizational members and parents and their quiet quitting. Conclusion/Implications: This study has both academic and practical significance as it considers internal and external variables influencing quiet quitting, designs the study, and examines the mediating role of surface acting in emotional labor in these relationships. It will serve as basic empirical data for future studies.