워크샘플링을 활용한 보건진료전담공무원의 업무분석: 의료취약지 원격협진 업무를 중심으로

Community Health Practitioners’ Work Analysis Using Work Sampling: Focusing on Telemedicine Cooperation Work in Remote Areas

Purpose: This study aimed to develop a task list for community health practitioners' (CHPs') telemedicine work in remote areas and analyze the frequency and distribution of their activities by work category, recording all observed activities during work hours. Methods: We used the work sampling method, collecting data from July 17 to August 13, 2024. Four CHPs were observed over five working days, two hours per day, with activities recorded at five-minute intervals. Results: Out of 480 total observed activities, 158 were telemedicine nursing activities, accounting for 32.9%. These activities were distributed across four categories: direct care (15.2%), indirect care (12.5%), service-related activities (3.5%), and personal activities (0.8%). The most frequent activities were “medication administration according to the physician's orders”in direct care, “inputting patient data” in indirect care, and “travel” in service-related activities. Conclusion: The results show that quantifying the time CHPs spend on various activities during telemedicine can improve both the quantitative and qualitative aspects of telemedicine and promote interprofessional collaboration.